Genpact Hiring for International Voice Process/Collections as a Associate/ Senior Associate -(NonTechnical)

Genpact Hiring for International Voice Process/Collections as a Associate/ Senior Associate -(NonTechnical)

Company Profile:

Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 20,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at http://www.genpact.com.
Contact Details

Website: www.genpact.com

Job Description:

•     Attending outbound calls.
•     Comprehend customers queries / Complains / Comments and Process payment.
•     Display empathy/ understanding of the issue/ concern towards customer.
•     Provide quick an effective resolution to the customer's queries.
•     Handling multiple tasks simultaneously.
•     Has a pleasant attitude.
•     Wants to delight customers, above and beyond call of duty.
•     Has a knowledge of customer needs.
•     Is able to communicate clearly, both written and in speech.
•     Talks in a way the customer can understand.
•     Is able to handle complaints, even irate customers.
•     Works accurately and with eye for details .
•     Is able to use automated information systems to analyze the customers situation.

Salary:  INR 1,25,000 - 2,00,000 P.A

Industry:  BPO, Call Centre, ITeS

Functional Area:  ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category: Voice

Role: Associate/ Senior Associate -(NonTechnical)

Desired Candidate Profile
 

Education: (UG - Any Graduate - Any Specialization) AND (PG - Post Graduation Not Required) AND ( Doctorate - Doctorate Not Required)

Skills:

•     Excellent on communication.
•     Flexible for 24/7 shifts.
•     Graduation is must.
•     Ok with voice process.
•     Good at analytical skills.
•     MCA graduates are not eligible.

 Note: Graduates are eligible for this position, If profile is not suitable, please ignore.

For any queries call on 9948680861 (Rajitha) in between 12:00pm-6:00pm.

                                             Or

 Send your updated resume to rajitha.poosa@genpact.com


Recruiter Name:  Rajitha

Contact Company: GENPACT

Email Address:  rajitha.poosa@genpact.com

Telephone: 9948680861

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