Ericsson Hiring For Fresher as a Support Engineer
Company Name: Ericsson
Website: www.ericsson.com
Job Role: Support Engineer
Education : BE/B.Tech , MCA
Experience: Freshers
Location: Chennai
Job Description:
The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.
Responsibilities and Tasks:
- Customer Issue handling
- Handling of proactive support
- Software Update Management (SUM) handling
- Knowledge Management Tool (KCS) Coaching
- Remote Service Gateway (RSG) Coaching
Qualifications:
- Core Competences
- Database & Unix - Working experience
- Negotiation & Argumentation skills
- Administrative skills
- Planning & Organizing skills
- Problem solving & strategic thinking
- Presentation & communication skill
- Software support
- Network level competence
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