Informatica Business Solutions Hiring For Fresher B.Tech @ Bangalore

Informatica Business Solutions Hiring For Fresher B.Tech @ Bangalore 

Company name: Informatica Business Solutions


About the Company:
                                    Informatica Corporation (NASDAQ: INFA) is the world’s number one independent provider of data integration software. Organizations around the world gain a competitive advantage in today’s global information economy with timely, relevant and trustworthy data for their top business imperatives. More than 4,350 enterprises worldwide rely on Informatica to access, integrate and trust their information assets held in the traditional enterprise, off premise and in the Cloud (www.informatica.com)


Date of Drive: 14th November 2013

Stream Eligible: B.Tech (CS, IT) with 60% through out

Batch(es): 2013 Passed Out

Experience: Freshers

Role:

1. Associate technical Support Engineer (Full time offer)
2. Technical Support Trainee (Trainee offer).

Job Description:
As an integral part of the Global Customer Support team, you will provide technical support for Informatica
products. The Technical Support Engineer will be responsible for ensuring our customers' success and
satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of  the Informatica support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers. Additional responsibilities include but are not limited to the following:

• Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
• Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
• Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
• Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
• Understands impact of work on the feature/product/team
• Continuously enhancing knowledge through trainings and e-learning courses
• Helping customers succeed
• Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
• Provide regular reports for management that measure the effectiveness of the technical support function.

Pay Package:

1. CTC offered – 5.7 Lakhs per annum
2. CTC offered – 3.6 Lakhs per annum. (Training duration – 1 year)

 The students offered this position will be as “Trainees” for a duration of 1 year
and post which they will be converted into full-time employee based on their
performance and business need.The students offered this position will be as
“Trainees” for a duration of 1 year and post which they will be c


Job Location: Bangalore


Process Online: Test

Venue: 
Chandigarh Group of Colleges
Landran (Kharar-Banur Road) Mohali

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